FAQ
Frequently Asked Questions
Shipping
When will my order ship?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@rayconstore.com with your name and order number, and we will look into it for you.
Do you ship internationally?
Currently, we only ship to select regions. Please check the shipping options at checkout to see if we deliver to your location. If your location is not listed, we hope to expand our shipping network in the future.
Returns & Warranty
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I start a return?
To start a return, you can contact us at contact@rayconstore.com. If your return is accepted, we will provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What if my product arrives damaged or is defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We stand by our products and offer a limited warranty against defects in materials and workmanship for a period of 30 days from the date of original purchase.
Payments & Orders
What forms of payment do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer accelerated checkouts through Shop Pay, Google Pay, and Apple Pay. All transactions are secure and encrypted.
Can I change or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure fast delivery. Because of this, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and product selection before completing your purchase.
General Inquiries
How can I collaborate with RayconStore?
We love hearing from creators and fans! For collaboration inquiries, please send an email to our marketing team via contact@rayconstore.com with "Collaboration Inquiry" in the subject line.